Claims & Emergency Claims

Should you need to claim, please call our dedicated claims team on 01564 730 900 (option 1) as soon as possible during business hours.

For out-of-hours, please call your insurer directly. A list of insurer numbers can be found below or please refer to your policy documentation.

Claims
Emergency Claims

Our Claims Process

Our Claims Process: Simple, Supportive, and Efficient

At Edwards Insurance Brokers, we take a modern approach to help you during times of crisis, focusing on simplicity and support. Our claims process is built around three key areas:

We maintain strong relationships with insurers and loss adjusters to resolve your claims quickly and fairly. From your first notification through to payment, a dedicated member of our claims team will be with you every step of the way.

We also collaborate with Claims Equilibrium Club (CEC), a firm of chartered loss adjusters, who have a proven track record of getting claims dealt with quickly and usually with better outcomes than traditional methods.Our goal is to make your claims experience as stress-free as possible. We don’t use outdated forms and ensure clear, open communication with discretion.

Depending on the type of claim, you may need to provide items such as photos, CCTV footage, crime reference numbers, repair quotes, accident reports, and invoices.

After you notify us, you can provide more details via our portal or email us directly at claims@edwardsinsurance.co.uk. If you prefer, you can also send information by post.

Contact us to make a claim

Should you need to make a liability claim, please provide any formal notification of claim to us immediately and call us for further guidance.

We aim to respond to all enquiries promptly.

Please be aware this is a secure website.

Emergency Claims Contacts

If you have an emergency and you are unable to reach us, you may need to contact your insurer directly.

Alternatively your insurers claims contact details can be found on your policy wording. You should not call your insurer for an update on an existing claim.

Insurer list:

Pattern of orange circles on a black background in a grid layout.